Polices 2017-04-30T10:40:15+00:00

Terms of Business

By placing an order you will be deemed to have read, understood and agreed to these terms and conditions. This does not affect your statutory rights. This website has been designed for use within the United Kingdom and under UK law. We do not supply goods by mail order outside the United Kingdom. A contract between the customer and City of London Jewellers for the sale of our products will only exist once an order has been accepted, processed and despatched and the goods have been adopted. Prices and availability of goods is subject to change without notice.

The information contained on this website, including prices, does not constitute an offer to contract or enter into an agreement. When you send an order by means of this website for goods and/or services, your order shall constitute an offer for the goods/services selected. Acceptance of your order shall only take place when your credit card is debited or other payment method is cleared. No binding contract is created until your order has been accepted. If, for any reason, we are unable to supply a particular item, we will not be liable to you except to ensure you are not charged for that item.

Contact Details

City of London Jewellers

5 Eldon Street

London EC2M 7LS

Telephone 020 7377 1011

Email: customerservices@cityoflondonjewellers.co.uk

Retailer of Jewellery and Associated Items and Services.


To register on our web site you have to be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering.

Password and Security

If you register to use our web site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone.


All prices shown on this website include VAT at the current rate and are subject to change without notice.

Placing an order

To place an order via this website. If you need help with placing an order on the website please do not hesitate to contact us and we will be pleased to assist you.

Online orders may be placed at anytime but processing will only take place during our opening hours 11.30am – 6.30pm Monday to Friday.

Payment Methods

All orders may be paid for using Visa or MasterCard debit/credit cards with online orders being processed via PayPal. You do not need a PayPal account to use Paypal. If you prefer to pay on collection you may do so.


Items are usually sent using Post Office Special Delivery at a charge of £12.00 (Mainland UK only). We reserve the right to change this if required but you will be notified before despatch if this is the case.

Order Cancellation/Returns

You may cancel your order at any time up to 7 days after you receive your order by notifying us by email or letter.(only valid for items purchased online). You should then return the item to us within a further seven days, in its original condition, unworn and complete with all original packaging by secure delivery. You will be responsible for all the cost of such returns.

We regret that for hygiene reasons earrings cannot be returned. Orders for personalized Items such as but not limited to resized rings, or alterations of any kind engraved items etc. cannot be cancelled once the work has been started.

Product Descriptions and Colours

While we try to represent the colours of our jewellery as accurately as possible, due to technical limitations of the internet/computer equipment we cannot guarantee that the jewellery you receive will look exactly as the images on the site.

We have tried to represent the goods displayed on this website as accurately as possible however all descriptions weights and measurements are given as a guide and no guarantee or representation is made as to their accuracy.


We try very hard to provide an excellent service but if you wish to complain please contact us by telephone, email or letter using the details at the top of this page.

Intellectual property

The intellectual property rights to all material and content supplied as part of this website including, but not limited to, the words, images and design is vested in Jewel shop . Material and content contained within this web site is available for personal, non- commercial use in order to facilitate a purchase from City of London Jewellers . Any other use of this material and content including copying, transmitting, publishing, displaying, distributing or using to create derivative work is not permitted unless expressly authorised by City of London Jewellers.